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Shipping Policy
Thank you for visiting and shopping at My Website (change this). The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
| Update this section if your processing time exceeds 2-3 business days. |
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| FedEx Standard | 3-5 business days | 120 (possible) |
| FedEx Two Days | 2 business days | 120 (if possible) |
| FedEx Overnight * | 1-2 business days | 120 (if possible) |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
| Update this section based on carriers you support. |
Shipment to P.O. boxes or APO/FPO addresses
My Website (change this) ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
| Update this section if you do not ship to P.O. boxes or APO/FPO addresses. |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Website (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
My Website (change this) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the country.
| Update this section if ship to countries outside your home country. |
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Refund Policy
We strive to provide products and services that meet or exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team as soon as possible to receive the item. We will provide instructions on returning the product, and upon verification, a full refund or replacement will be issued.
Incorrect Items: If you receive an incorrect item, please notify us as soon as possible of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless they are damaged or defective.
Cancellation / Return / Exchange Policy
1. Return Policy
To initiate a return, please contact our customer service team at {Contact number}. Our team will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent damage during transit.
Once we receive the returned item and verify its condition, we will process the refund or replacement accordingly. Refunds will be issued to the original payment method.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
2. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
3. Cancellation Policy
You may cancel an order as soon as possible, provided that the order has not already been processed or shipped. To cancel an order, please contact our customer service team immediately at {Contact number}. If the order has already been processed, you may need to follow our return policy upon receipt of the items.
Need help?
Contact Us
If you have any questions about our Refund, Return, and Cancellation Policy, please contact us at {Contact number}. We are here to assist you and ensure your shopping experience with us is positive and satisfying.
Contact us at {email address} for questions related to refunds and returns.
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